Privacy Policy

1. Introduction

Centina Pty Ltd ("Centina", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered quoting platform and related services.

By using Centina, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering for an account, including:

• Name and business name
• Email address
• Phone number
• Business address
• ABN (Australian Business Number)
• Payment information (processed securely by Stripe)

2.2 Business Data

When using our platform, you may provide:

• Rate libraries and pricing information
• Client information for quotes
• Project details and specifications
• Chat conversations between your AI agent and potential clients

2.3 Automatically Collected Information

We automatically collect certain information when you visit our platform, including IP address, browser type, device information, pages visited, and time spent on pages. This helps us improve our services and user experience.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our AI quoting service
• To process your transactions and manage your subscription
• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To improve our platform and develop new features
• To analyze usage patterns and optimize performance
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers including Supabase (database hosting), Stripe (payment processing), and Anthropic (AI services)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share your information for any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• All data is encrypted in transit using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments
• SOC 2 compliant infrastructure through Supabase

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Chat transcripts and quote data are retained for 7 years for business record-keeping purposes.

7. Your Rights

Under Australian Privacy Principles and applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@centina.io.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party AI Processing

Our platform uses AI services provided by Anthropic to power our intelligent chat agents. Chat conversations are processed by Anthropic's Claude AI to extract project details and generate quotes. Anthropic processes this data in accordance with their privacy policy and does not use your data to train their models. We have a Data Processing Agreement in place with Anthropic to ensure your data is handled appropriately.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: